Grievance Redress Mechanism


S. No. Name of the Public Grievance Officer Helpline E-mail
1. Shri. Prabhat Kumar 011-24301255 prabhat[at]cca[dot]gov[dot]in


Complainants can meet the Grievance Officer on every Wednesday between 4:00 pm – 5:00 pm OR by making an emergency request through the facility provided on the Department’s website (


Public Grievances Link: